When you’re running an MMORPG, it’s VERY IMPORTANT for the publishers to get player feedback. Whenever, we get feedback we make sure that the developers know about this ASAP.

This is so we can flag serious issues, bugs or errors in the game. In games with item malls or are free-to-play, the most critical aspect of this would be pricing. Pricing of the items, especially those that are consumables and are often bought is crucial to the prolonged satisfaction of the customer.

Few players know this, but as publishers, we CANNOT do anything to the game. The developers, the ones who design the game, have the right and the power to do this. We defer to their wisdom when it comes to game balance and game integrity issues, but we also maintain a close relationship to remind that WE know pinoy gaming preferences and spending habits better.

Some developers see this and act accordingly, while some take their sweet time to do this. Hence the delays.

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