RF Online Philippines Rollback

May 31, 2008 · Filed Under Level Up, MMORPG News, RF Online 

It really was a tough choice and a bitter pill to swallow.

Just last night, after thorough analysis and thought, I finally gave the green light to roll back character data of RF Philippines to the state of May 23, 2008 4am. And boy, it was a tough call.

Around that fateful time, a new and dangerous threat to RF surfaced - the Gold Dupe Hack. With this hack, a lot of unscrupulous players had BILLIONS of in-game cash and hundreds of thousands of gold. The economy was in ruins, prices of normal items skyrocketed and there was a huge excess of cash. Duping and screwed-up in-game economies are not new to us… we had to deal with them before but this one was quite alarming.

Thanks to great efforts of CCR, the developers for the game, the dupe was fixed fast. After the patch solution, I gathered the RF team to analyze the damage that was brought about by the cheat.

The first order of battle was to come up with a plan to fix the economy. As you may well know, virtual economies should (and could) be monitored regularly - it’s a key indicator how good or well your MMORPG is doing.

The team and I managed to come up with a plan to fix the problem - a) finding out the rest of the cheaters (the dupers) and banning them (thereby keeping their illegal billions from flooding the market) and b) flushing out the excess cash.

At first we thought that this could be managed. But when we pulled out the numbers from the database, we were shocked - the economy was bloated by as much as 500%. This means that if a server normally had 1 TRILLION cash, it now had 5 to 6 trillion! That’s a lot of cash to trace, flush out and investigate. It would take our GMs maybe up to a year just to this job.

The rollback option was last on the list. We even tried to lay out other plans such as dividing everyone’s cash by 4 but those innocent will be also be hit. By doing a rollback, we (Level Up) will also take a hit on the business side. This would mean that the revenue we gained for a week will be lost (since we’re gonna give back the GCs). But that’s the least of our worries. The main thing was to clean the economy. Trying to convince CCR was another uphill climb that me and the team had to take. Good thing we managed to convince them. Thanks to Kaye and the rest of the CCR team. Mabuhay kayo!

So the servers went down at around 1pm. Community Manager Chase and myself began crafting the official statement together with compensation plan. And here’s another problem - majority of the RF team and my marketing and community team had to fly to Bacolod at 2pm for the CUS event, leaving just me and GM Garamond (who used to to control GM Alric before in RF when I was controlling GM Hexon) to do the job of coordinating and announcing the entire rollback process.

Man, it was like the good old days… it reminded me of my Ragnarok days as community manager and also as brand manager.

We just had a slight glitch with the jade insertions. Instead of wasting more hours and keeping the game down, we decided that we had to put the game up and just reward the jades on monday.

Initial reports proved that the community is happy with what we did. Believe me, it was a long and ardous process. But keeping the integrity of the game and managing the economy is a good trade off in the long. This rollback was done to even out the playing field and keep the game fun for everyone.

I hope you do understand.

Finally, thanks to the community of RF Online who always report new cheats and bugs to us. We and CCR are aware of all these things and we’re on it. Our interest is to serve you always.

Enjoy your weekend!

GM T

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Comments

56 Responses to “RF Online Philippines Rollback”

  1. Blackwolf on June 1st, 2008 6:14 pm

    I may not play RF but based on your story, that sure was a wicked call - and the right one at that time. It sux when players exploit a glitch in the game that brings the whole house of cards crashing down.

    It used to be so cool and so romantic to be able to bring down the System, to stick it to the Man, just like Cyberpunk and Shadowrun. Now, you understand what it’s like to stand on the other side of the line.

    It’s a tough job but someone’s gotta do it.

  2. Fliptop on June 1st, 2008 6:16 pm

    GMT pa OT lang…Down po ang altrax server samantalang ibang server bukas po…pa check naman po kung ano po problema

  3. bLizZter on June 1st, 2008 8:57 pm

    I understand the problems that I am encountering with RF Online. Even though it hassles me to play well, I will still play this game and I will not change to another game. I am loving this game although this irritates me sometimes.

  4. Jeppe Gernale on June 2nd, 2008 2:57 pm

    Hanep, after all this time parang beta testing stage pa rin ang RF Online. This is the only MMORPG that I played that every aspect of the game isn’t stable!

  5. Lopez on June 2nd, 2008 4:15 pm

    aw all off your games were shits…can u do better things in defeating those hackers w/o affecting innocent gamers!!!

    I have spend thousands for your games and im tired being affected w/ roll backs from ragna even here (RF)

    ur games aren’t stable enough Geppe Gernale is right it seems that you are still in beta stage ahmmm to be specific close beta stage. It is better not to supply you some electricity l0l.

  6. hackenslash » Level Up! rolls back RF Online after discovering cheat on June 2nd, 2008 5:51 pm

    […] also wrote a lengthier explanation on his blog about the local publisher’s […]

  7. crazy on June 2nd, 2008 10:57 pm

    gerrrr hey im a player of RF online ph you know what im thinking?? grrrr!!! im wasted may time and leave may work to play this game but what happen going to roll back.. nice nooo hey ano iniisip mo hinde mo inisip ung iba malaki na gasto namin sa paglalaro tapos isang kislap lang balik sa dati o may god

  8. Paul on June 3rd, 2008 7:48 am

    Well at least, thanks for the effort.

    Good Luck to those who haven’t quit yet

  9. Judicator on June 3rd, 2008 1:46 pm

    okey lang roll-back at that kind of scenario, tipong beyond LUG’s reach.. pero dpat makatarungan nman ung compensation..ang cheap kc ng LUG magcompensate.. kala nla dadayain cla ng tao sa pagcompensate… lolz LUG sux.. cabal nlang tau sa egames

  10. john fherd on June 3rd, 2008 2:22 pm

    well nice choice atleast the roll back was not 1 month as what every body was talking about!!

  11. michael on June 4th, 2008 6:04 am

    kawawa naman yung mga players na hindi nag dupe.. kasi na wipe out yung exp nila pati yung mga na farm nila.. ang hirap kayang mag farm.. plus yung expenses din nila… i wish you can publish the NAMES of those dupers who are responsible for this incident and inline with that, the DEVELOPER of the dupe program so that we will not be dumbfounded and we would know who to blame more. I would like to suggest that since the game was endangered i hope you would file a legal case againts this people to set an example that they will not be taken lightly buy seriously. God Bless you all!

  12. butateng on June 4th, 2008 4:14 pm

    mga matatanda na kayo tapos naglalaro pa kayo? hahaha, deposit na lang sa bangko mga pera ninyo lumalago pa yan. crisis na ngayon mga tol!

  13. eni on June 5th, 2008 3:34 am

    First of all, dis is Ankhie of Cora Calix server. this past few days grateful aq kc nglvl aq(40-46), my pt went up, ngkaroon aq ng jetpack(new lng sa rf kya msaya), nkakuha ng items sa BD, cpt’s q(40k un) at nagload. tpos narolbak lhat. 7 days po aq ngpuyat. khit pnpglitan n aq ng mama q sa kakapuyat q, 2loy p rn aq kc msarap mglaro ng rf pg may nagagain k at feeling mo lumalakas ka. pero wat hapen? cnira nyo ang pangarap q. to think of it na maging fair sa laht ng players, dat’s a piece of shit! kung mgrrolbak kau ensure us na no bugs or hacks can enter ur game. if dat’s d case, nanira lng kau. dis is not a solution. dis is a problem brought by our respected yet bullshit gm’s. it’s ok kung iban nyo character q. alam nyo bang pinlano q ngaung bksyon mglaro at lhat dindicate q d2. sa pasukan d n aq mkklaro kc sobrang hirap mgaral. pngarap q sana mglvl 50 b4 pasukan kyalng u destroyed it. ur a doom 2 me. pinili q ang maiwan sa bhay pra mglaro kysa mgsya sa labas. tpos gn2 lng. khit n sabhin nyong lahat nmn nrolbak d p rn fair kc rf is and will be polluted by bugs no matter wat rolbak u do. to all rf players, pls bear with me. ang skit sa loob. khit sabhin nyong game lng 2, i gave my best pra mgcontribute d2. pls if anyone reads dis, pls reply and giv me some feedbak. i rily nid u guys.
    P.S. To GM’s, once u say a word keep it. hindi ung bbguhin nyo. kung sana alam nmng mgrrolbak edi sana ngli lo muna kmi pra wlang nsayang. i hope dis teaches a good lesson to those money face GM’s.
    P.S # 2 Dun sa bngay n statement ng GM, sorry is not enough for dis. sorry is just a “pampalubag loob” for players. hope to see you soon GM’s. i’m gonna smash you in face. remember: dis is wat i feel. wag nyong burahin 2. if u delete dis, ur indeed guilty for wat u did.
    Good day and God Speed!
    sori nasuspend account q sa forum eh. sana wag nyong idelete kc nilabs q lng nrrmdamn q. tgnan nyo ung effect ng rolbak halos kumonti ung players sa calix eh wla nmng gold hack dun kc disabled ung mailing system nun.

  14. Jeppe Gernale on June 6th, 2008 8:57 am

    GMs are only casual players, that’s why they didn’t know or understand the feeling of disappointments of hardcore players!

  15. Barb on June 6th, 2008 5:11 pm

    wag n kau mag laro ng RFph Online tatanda n lng kau dyan sa pag papalvl d mabiliz, magastos at marami ng flyhacks cheat and 1 hit sa boss or daya etc, kaya nga nung mga n2ng linggo nagclosed server cla tsk tsk!! mag RF Amazing Server nlng tau kahit n private server atleast mabilis palvl lalo n ung mga GM’s and admin 24/7 nagbabantay magtangka kang magcheat instant IP Banned k kaagad e2 ung site guyz www.rfamazing.com kita kits tau dyan…

  16. killrbot on June 6th, 2008 6:56 pm

    meron pa rin marami tao meron png millions of gold dahil sa gold hack na yan… pls do check the money sa mga low lvl na characters… kadalasan kasi sa mga gumamit ng gold hack ay gumagamit ng dummy character para d maban ung main accnt nya… kanina lng may nakita ako sa shop na nilalaruan ko…

  17. Koseberus on June 7th, 2008 6:33 pm

    Well.. i don’t have comment on the rf rollback coz i started playing when the game was finished in the roll back but also i felt the pain and anger of those innocent players who buy cash .. for the top up and the time they spent for gathering their golds in a fair way.

    my first comment is
    1. Did you ever think to track the players who uses the dupe../ or who cheat to gain cash??
    > isn’t it that Cheating or hacking game cash is also considered a theft. (so it may also be possible to charge this people who hack/cheat the game cash come think of it 1pesos is equal to 5 points.)so to those players who loves hacking/cheating the game specially the cash before you do it read the terms and policy the game moderator may charge a bill on you

    Second comment:
    I think it is better to return the players game cash on their account since it roll back, for the game to regain their players trust

    well thats all i still have a lot of comment but i dont want to be so offense on the game

  18. LeGoLaz3D on June 15th, 2008 11:09 pm

    mag RFaddiction nlng kau hahaha waste of money lng yan

  19. Mac on June 17th, 2008 3:10 pm

    panu kng last na laro ko pa eh nung april pa? d ako affected nung rollback dba?

  20. hollynitro on June 20th, 2008 8:21 am

    guys im bore w/ ur comments
    ‘t my rf region
    we want rool-bax but they(publish’r) never gve’t

    know what?
    economy crash serious damg’s
    innocents can’t bought anything
    thy can’t afford d prices

    money? just like trash
    they said to trace (hundred)people whos responsible by d dupe
    say it they got trace.. then what?
    can u sure economic back healthy?

    for they who bought ingame money to real
    think dat ur money getting like trash
    priceless then

  21. Defender on June 22nd, 2008 2:33 am

    Crashing server !! RF ??? Oh….I need that for test my own little server !!

  22. BENS0N RF on June 24th, 2008 7:49 am

    KAINIS MAS MAGANDA C GURO QNG HIN D NAG ROLLED BACK PERO NAG PREMIUM!!!!!!!!!!!!!!!!

  23. ARKSTALK on June 25th, 2008 8:12 pm

    sir help po,na dc character q,tapos pag mag log in aq, ung psword lumilitaw ayaw mag login po, help po, sayang po yung account ko, sorry po pag dito aq reklmao, hirap po mag file ng ticket eh, help po pls.

  24. jechz on June 26th, 2008 11:36 pm

    Damn!!!
    that gold hack was the best thing that came to the “bellato federation”
    ever since the speed hacks and bug pots came..

    the MAU riders of the bellato’s suffered severe damages
    due to speed hacks

    the accretians and corites are lucky they dont have to spend an entire week farming just to buy a new MAU.

    the game is still filled with bugs and other shit
    but no matter how loud you cry for a VGD’s assistance
    ………… nothing (no help will come)

    result:less players are left..

    i remember before, your servers were always in “over” status… but nowadays? hahahah “normal”

    too bad..

    and i thought this game was unhackable
    but i guess i made a mistake ^___^ goodluck MYLU

    hope your true and loyal players come back ;peace!!

  25. gunnerELF on June 27th, 2008 9:55 pm

    amp naman 2weeks ako farm calix server nwala lahat ng farm ko namaga na mata ko kaka farm tapos roolback pa sayng pinanglaro ko sa shop tapos ganun nalng ampness

  26. Striker on July 1st, 2008 12:13 pm

    Dapat kasi nung time na mabalitaan nyo na may mga hack or cheats na lumabas, dapat magpahinga muna kayo oh magpalamig sa laro. Magrelax muna kayo habang naghihintay na maibalik sa normal ang game. Un lng naiisip ko sa mga walang kwentang reklamo nyo. High level nrin ako, if ur really a hard core gamer dapat alam nyo yan.

  27. eni on July 1st, 2008 9:53 pm

    Quote:
    “Striker said

    am July 1 2008 @ 12:13 pm

    Dapat kasi nung time na mabalitaan nyo na may mga hack or cheats na lumabas, dapat magpahinga muna kayo oh magpalamig sa laro. Magrelax muna kayo habang naghihintay na maibalik sa normal ang game. Un lng naiisip ko sa mga walang kwentang reklamo nyo. High level nrin ako, if ur really a hard core gamer dapat alam nyo yan.”

    alam m b cnsabi m?hanggang kelan mgging normal ung game? eh d nga maalis ung bug at hacks! hayyz.. pls do not look at the speck of ur brother’s eye when u have log on your own eye.

  28. charlie on July 12th, 2008 7:28 pm

    gmtristan,

    Hi!

    first time ko mag post ng comment…just to inform you of the premium hack nowadays……if you already knew it….please do inform me of your workplan or do something about it….

    kawawa na naman ang tatamaan ng rollback ….

    thanks,
    charlie from montalban rizal

  29. ace82 on July 15th, 2008 12:10 pm

    I play a bellato machinist at calix server and for a long time now I have been looking for a venue to lay down my plea. The bellato race in Calix is always being victimized by accretia hackers or cora buggers. It was so blatant that you will see a accretia running around with its siege kit on. Even in the chip wars the accretia would damage hack the chip. It happened two straight times last week the accretia virtually drained the cora chip within minutes. I would like to request anybody able to stop this nonsense to just come to our chip wars or better yet just go in front of the solus east gate and you will see these hackretians and cora buggers in action.

  30. roughneck44 on July 16th, 2008 6:08 pm

    Mga GM’s ano ba purpose nyo sa game. Sa sobrang commitment ko sa RF Online di ko pa rin cya iniwan kahit na sobra dami na hackers at buggers. Pero parang gusto ko nang sumuko. Lately, nung 1pm cw grabe nababawasan chip ng Cora kahit walang tumitira. Kahit di nyo kayang tanggalin bugs, MAG - ONLINE MAN LANG KAYO TUWING CHIP WAR LALO NA SA CALIX! Grabe naman kayo, madami na ang aglit sa Level - Up kailan pa kayo gagawa nang aksyon! Pag wala pa ring pagbabago within this week - Good bye RF Online and goodbye Level -Up Games!

  31. otaboli2008(mlang cotabato) on July 18th, 2008 11:38 am

    una sa lahat hndi ako addict mode sa RF ONLINE pro msasabi ko lang ay kawawa nman ung mga addict mode sa rf palagi cla ng fafarm!! ngaun sasabihin nio i rorollbak nio lang…..thats unfair….T_T

    ampness tlaga sobra…dapat cguro ipapa fully baned na ang mga dupers…..tae oi….

  32. otaboli2008(mlang cotabato) on July 18th, 2008 11:41 am

    oi ung taga mlang…wak na kau laro ng rf….nakksawa na tlaga…mag dota na lang tau….^_^

  33. DavidBlainex44 on July 31st, 2008 7:43 am

    Hello GM Tristan Good Morning.!!!

    I cannot enter the game from our house here in Davao City. I cannot also access the website Of RF Philippines. I am using Smart Broadband. Is there a problem with RF Philippines? Or i have a problem with connecting to your game server? Thanks for a speedy answer.

  34. joe on July 31st, 2008 11:33 am

    bakit di ako maka laro ng Rf??/

    pati ang Rf boards di maka pasok???

    pati ang website ng Rf at level up di rin ako maka pasok….

    hay nako…

  35. zen on August 1st, 2008 8:20 am

    Bakit po hanggang ngayon di pa rin me mkapaglaro ng rf,pati yung site nila di rin mapasok…….cno po ba mga nakakaranas ng tulad ko…reply naman po dyan o…ung ib kasi may rf…..huhuhu kung sino po marunong dyan kung anu gawin ko plsss help meeeeeee….tnx in advance!

  36. joe on August 1st, 2008 8:42 am

    SAME TAYO PARE….SMART BRO user ka ba…amf talaga oh….hanggang ngyn di parin ako makapaglaro….
    natawagan ko na CS nila pero di parin…..parang nablock tayo sa lvlup at rf….
    tulong naman dyan oh….maka connect kami sa lahat ng site pero sa rf at levelup hindi….

  37. zen on August 1st, 2008 10:36 am

    uu nga pre badtrip tlga yang smartbro,tinawgan kna rin cla but ang sabi imonitor k nlng daw f makapasok na…..d tuloy me mkalaro pang 2 days na ngayon badtrip tlaga…….Help us namn kung cno may alam kung anu gawin nmin plssssss…..tnx in advance!!!!!

  38. ijegsmolang on August 1st, 2008 10:42 am

    same here… Ilocos Norte Area

  39. zen on August 1st, 2008 11:47 am

    sabi daw ire-install daw ung game…..eh ang problema ala me installer pinainstall ko lang…..bicol area pala kami…try nyu!then post if ok nga..

  40. SmartHunter on August 1st, 2008 12:50 pm

    Same here.. sinabi ba tlga nila na ma aus na if ma re install?… eh bkit ung LU website mismo hindi ko ma access.. pano un re install ung FireFox?… mag isip isip naman kau LU ni sa website nga d maka open.. game pa kaya???

  41. SmartBroken on August 1st, 2008 1:17 pm

    same problem here. SmartBro din T_Tpahelp nmn po, kahapon pa `to. ung pagpapalvl ko naaantala na T_T

  42. ijegsmolang on August 1st, 2008 3:58 pm

    ano na po?? la po ba nakakaalam kung paano maayos tong probelama namin?? anyone out there po… can’t connect to LUG’s games and sites, take note, level up lng po… other sites ang online games are working fine..

  43. nongpeace on August 1st, 2008 10:39 pm

    hayz ala pa rin.. 2 days and counting d pa rin ako mkalaro ng RF.. i’m also a smart bro subscriber T_T
    sana maaUS na po please………

  44. joe on August 2nd, 2008 1:23 am

    the problem, might be between Smart Bro and LU….because somehow we (smart bro users) can connect to other website and and even on other online games but not on LU’s onlien game……but how in the world we could not connect…….

  45. joe on August 2nd, 2008 1:24 am

    the problem, might be between Smart Bro and LU….because somehow we (smart bro users) can connect to other website and and even on other online games but not on LU’s online game……but how in the world we could not connect…….

  46. zen on August 2nd, 2008 8:03 am

    YES!!!!!for about 2 days of waitinf finally its over…..now we can play rf…..salamat nmn at inayus na nila……

  47. andar909 on August 11th, 2008 6:36 am

    hi, andar here, i just read your post. i like very much. agree to you, sir.

  48. cyrill on August 17th, 2008 11:05 pm

    nako dumali n nmn ung mga cheaters jan eh bka m2lad yan s pROSE n ng-shut down dhil s mga editors…

  49. vincent on August 18th, 2008 10:29 pm

    For only Gm’s and VGD
    If you read this messages please kailan b matatapos ang mga buggerz n yan pls naman ayusin nyo naman nakakainis na AMF lalo na yng 1 hit bug at wall hack yng August 4 ang dami accre n gumagamit nyan panu bayan d nyo b aayusin dami ng nag rereklamo sa mga cheat engine potek tlga mga Computer programer ang dali lng gumawa ng cheats T_T

  50. edward on August 19th, 2008 10:41 am

    Ei guys, tingnan nyo na lang ang date ng post na ‘to. Me improvement ba?

  51. ZGMF-X20A Seiren on September 1st, 2008 9:41 pm

    I can understand most of the angry players that commented here, even though I’ve begun playing RF after the Rollback.. Well since this happened to me when I was playing some other previous Online Games, with pointless Rollbacks.. ~_~

    But anyways, I’d still continue what I’ve started and I was hoping for that RF Online Expansion, Part 1 Super Nova & Part 2 Planet War(With Sunrise’s Gundams!! xD). But I’m not sure if it’d even be released this Year.. Hearing from the other players, this game might be even dying, but I might probably be wrong lol

    BTW, I could still see people playing in Internet Cafes using these Bugs and other piece of crap >_

  52. Marion on October 5th, 2008 11:30 am

    aw all off your games were shits…can u do better things in defeating those hackers w/o affecting innocent gamers!!!

    I have spend thousands for your games and im tired being affected w/ roll backs from ragna even here (RF)

    my username is hanepto

  53. Marion on October 5th, 2008 11:34 am

    Before the rollback i am enjoying playing rf i sepend 2 weeks making the char reach lvl 42 and it started at lvl 16 then u told us that there will be no roll back so i played and played until i reach the lvl and it took me 18 hrs / day and i spend may be 4k for that 2 weeks and the when i open my char it just roll back to the same level what the heck……….

  54. sfdfdsfds on October 5th, 2008 5:51 pm

    ya right

  55. WIlson on October 10th, 2008 9:29 pm

    Excuse me…?? ALAM NYO NA PO BA ANG NAGNG YAYARI SA RF NGAUN? meron na pong CHEAT.. and thats call

    !!!!CHEAT ENGINE !!!

    pwede nyo po bang ibahin ang Game Guard systems nyo para hindi mapaukan ng CE?

    KASE MADAMI NANG NA PEPERWISYO!!!

    AMP>>>>

    ausin nyo yang game system amp

  56. WIlson on October 10th, 2008 9:36 pm

    GM ganito ginagawa para makapasok ang CE oh..
    ]
    ]
    EHSvc.dll
    psapi.dll

    hack shiel… tapus babaliktarin lang nila ung txt..pag papalitin nila ng txt ang dalawang program..

    psapi.dll
    EHSvc.dll

    ginaganyan ba nila..

    pwede bang paki ayus agad to?..

    hindi nyo ba nkikita?..

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