Ragnarok: Dupe Item Compensation Update

In the very controversial Duped Item Wipe for pRO, we promised to compensate all those who possessed illegal duped items. There has been an influx of tickets and our CS agents and GMs have given this the highest priority. The goal was to make a process so that investigation and rewarding could be done in the soonest possible time.

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I am proud to report that around 90% of such cases have already been awarded. The last 10% that are now pending are waiting because of limitations to the database. This is due to the fact that their trade logs for the items happened ages ago. This means that is difficult to prove or disprove such claims.

Nonetheless, in the interest of customer satisfaction and serving you, our players, even better, I have instructed the pRO team to prepare a blanket compensation plan to zero out all pending complaints and tickets. I have already approved the official statement for this. Expect to see it sometime soon in the ragnarok site and in ragnaboards.

Also, Waukeen is slowly focusing his efforts in preparation for Ragnarok 2. I am now tasked to take over Ragnarok 1 again. My first plan is to study the current programs and then involve the community once more for their feedback and recommendations. One of the things that I am monitoring are supposed bugs and exploits in the RPC 2007 Wild Card Voting System. I already forwarded some reports from the readers here so that they can be investigated and stopped.

For me, cheating has no place in a professional tournament.

Also, I plan to coordinate with Geonitz , the Communtiy Managers and the Game Manager so that the Midgard Police – which is similar to RF Vanguard (assistant GM) program will begin to see the light of day in the commercial servers. Expect to see more updates here in my blog soon.


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  • wildarms

    yeah right /swt

    sirang plaka CS nyo. sinabing magbasa hindi inintindi

    ngllaro ng maayos iddamay sa dupe wipe n yan tapos wlang compensation

    indeed ur doing great.. much better like u said /pif

  • fatman

    Dupe compensation tickets/cases almost resolved. At last ! I do have a non-dupe problem with one of my RO characters that I need to try to fix one last time before I give up. /wah

  • reikoku

    please followup ticket no. Z86CX for dupe wipe compensation….

  • joel

    GM Tristan pafollow up po ticket# V8KC4..
    more details sa closed-resolved ticket# 9YF2N.

    wag po sana si louie dee ung mga handle masisiraan ako ng bait..

    GM Tristan ang rason niya kc wala daw sa logs? pero may screenshots ka, nakita ng other players yung equips, at nagamit mo yung equips. tpos ssbhn sayo wala sa logs?

    If ikaw po yung nasa position ko.. what will you feel? pinagipunan ng matagal mawawala nalang.. ngayon taghirap ako sa pRO..

    grr CS..

    Poring doll q nga nung midgard drop zone hindi binigay skn.. nagCS ako dti pero wala nangyari.. nung 2mwag ako sa CustCare ako pa sinisi kc “its like 4 years n” daw.. mali pala pagksbi q.. 2-3years pa lang nakakalipas @_@

  • http://gmtristan.com GM T

    Ayt. Noted. Please send the details to me and I’ll make sure that action will be taken on this.

  • EvilAsh

    Hi GM T! Congratulations (or condolences?) on getting back pRO1! Regarding the Voting Page bug I’m happy to say that it seems to be fixed. However what we’re concerned about are the votes from the nomination period. If it would help I could give you the 2 accounts that was able to “dupe” the votes. Thanks!

  • http://gmtristan.com GM T

    Thanks EvilAsh. Yes, please send. I would prefer a congratulations. But yes, I am happy to be working again with RO. I didn’t stop naman e. I’m just here to take the load off Waukeen. Trust that all programs will be continued and all for the better.

    GM T

  • pink_soup

    pa follow-up din po ticket# 2IAJ8…i just hope ksama ako sa 90% n un…

  • seaneas

    Congrats GMT for handling RO again. After all the mess that “you know who” made. Even th most-awaited RPC. For the first time, in years, boring sieges DURING RPC. Hope you come up with a credible Agit Scoring and Wild Card voting before the RPC unfolds or else. A LOT OF PLAYERS are OUT. Not only in RO but in LU handled games. Am one. Again, hope you straighten it all in a just a days, since RPC will end next month as announced before. Or is it? When exactly would RPC 2007 ends? Thanks for being always there. I believe mas credible ka kc sa pinalitan mo. May nagawa ka na hindi lang salita.

  • joel

    uunga miss q n din nung si Gm tristan ung naghandle.. those were the happy days of RO.. woohoo excited n aq

  • Jozon

    GM T, pakitanong naman po ang gravity kung gumagawa ba sila ng anti-dupe script? ang tagal na kasi talaga wala pang nangyayari..laganap na naman kasi ang dupe sa freya..dami nagtitinda ng valk set tapos may nagtitinda pa ng over ups na valk set..ang importante sakin ay wag nang makapagdupe ang dupers..

  • http://gmtristan.com GM T

    Yes. I’m asking them to find a solution. A wipe is just a temporary thing like i mentioned in my posts.

  • http://gmtristan.com GM T

    Thanks for the vote of confidence. I will do my best to make things better. All for you, our customers…

    But I will be needing your help and suggestions too along the way

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  • michael

    excuse me po GM follow lang po ZHR77 mg two months n po yan ticket kung yan ano n po kaya nangyari sa mga gamit ko nawala dahil sa mga dupe n yan

  • RakistaOnline

    ako din po paki follow up po ticket number I3G8N

  • djvincent

    Sir sana po kung magkano ung value ng item na nawala un ang ibigay na zenny

    Ticket Number: I49MC

  • michael

    Agent : Ashley Reyes
    Date Posted : 03/09/2007 12:44 pm

    Response Description :

    We apologize for the inconvenience that you have experienced and for our late response.

    We are glad to inform you that we will be awarding you 300M zenny to your account as compensation to the items that was lost due to the massive wipe out of item dup.

    Kindly visit this link http://ragnarok.levelupgames.ph/news_detail.php?id=537 for the updated list of compensated accounts every week.

    We apologize for the inconvenience especially to those who have been waiting for some time now. We assure you that we are doing the best we can to root out the cause of this problem and find a solution to it permanently.

    If you have further inquiries or requests in the future, please don’t hesitate to contact us through our Customer Support Hotline at 751-9611. Our hotline is available from 12:00 PM to 8:00 PM daily. Or you can simply create a ticket via our Customer Support Ticketing System at http://www.levelupsupport.ph

    Thank you so much for your cooperation and support!

    Kailan po kaya dadating sakin ung 300m na un at bakit yun lang nabalik sa akin

  • lennon

    Agent : Cammy Medina
    Date Posted : 07/09/2007 15:18 pm

    Response Description :
    Hello mashburn143,

    We are glad to inform you that we will be awarding you (100M) zenny to your account as compensation to the items that was lost due to the massive wipe out of item dupe. Kindly visit this link http://ragnarok.levelupgames.ph/news_detail.php?id=537 for the updated list of compensated accounts every week Starting August 29. 2007.

    We apologize for the inconvenience especially to those who have been waiting for some time now. We assure you that we are doing the best we can to root out the cause of this problem and find a solution to it permanently.

    Thank you for your patience and understanding.

    ask ko lang po kailan po babalik e2

    tiket 8VDH9

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  • Rj

    Cirah nnmn ang lvl up amp

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